Shipping from China to Australia

Yes. We receive goods from several suppliers, register each delivery separately, check piece counts and outer packing, and consolidate everything into one shipment that you release once the last supplier has delivered.

Consolidation means one export declaration, one main transport movement and one delivered scope instead of several separate shipments. The shipment is held until you confirm that all suppliers have delivered.

Yes. Warehouse data and shipment progress can be queried through our system, and your service representative provides updates and handles exceptions.

Tracking visibility can cover warehouse receipt, booking, dispatch, international transit, customs clearance, delivery and receipt. Standard warehouse records include arrival photographs, while dedicated inspection reports and specified-angle filming are value-added services.

No. DDP is available where a compliant import arrangement can be built for that country and that commodity, which is confirmed per shipment. Where it cannot, an alternative such as DDU is quoted instead.

Some destinations do not allow an overseas seller to complete import and tax formalities, and some commodities need registration or certification before they can be imported at all. We confirm the importer-of-record position and the duty treatment for each shipment instead of promising universal DDP coverage.

Typical door-to-door transit from China is 25–35 days by ocean FCL and 25–38 days by LCL to the UAE, 25–35 days by FCL to Saudi Arabia, 35–45 days by FCL to the United Kingdom, and 25–35 days by FCL to the US West Coast or 35–50 days to the East Coast; air freight typically takes 4–12 days door to door and express courier 3–6 working days. These are typical ranges, not a commitment; the confirmed range is issued with your quotation.

The ranges above are measured door to door and cover five stages: pickup and warehouse intake, consolidation and waiting, international transport, import clearance and duty handling, and final delivery. Ocean transit between the ports themselves is only one part of the total, which is why a port-to-port figure cannot be read as a door-to-door timeline. Sailing schedules, carrier space, port congestion and customs conditions can all extend the outcome, so the quotation states a range with its calculation start and end points rather than a guaranteed arrival date.

The most common reason is that the two quotes do not cover the same thing. Check whether pickup, export, freight, destination charges, duty, tax and delivery are each included before comparing the totals.

A port-to-port rate excludes import clearance, duty, destination terminal charges and onward transport, while a delivered price includes them. Chargeable weight or volume may also be calculated differently between quotes, so a lower headline figure often means a smaller scope rather than a cheaper service.

The standard sequence is: cargo arrives and is measured, the final charge is confirmed with you, you approve and pay, and then the shipment is dispatched.

Cargo is received and measured first, so the charge you approve is based on actual data rather than a declaration. Credit terms, monthly settlement or staged payment can be discussed for established and project customers, and every payment is recorded against a company order.

We notify you as soon as an issue is confirmed, state the impact, give you the options, and keep updating until it is resolved. Responsibility and compensation are then determined by the cause, the contract terms and the insurance position.

We do not promise unconditional compensation for every loss. Claims depend on where responsibility sat at the time, what the contract says and whether insurance was in place, so we recommend confirming the insurance position for each shipment before dispatch.

No. We do not guarantee a fixed arrival date. Transit is issued as an estimated range with its calculation basis, and carrier schedules, port and customs conditions and delivery arrangements can all extend it.

We state the calculation basis and the factors that can extend transit, and where a route is exposed to a known risk we plan a primary and an alternative option instead of promising a date.

No. Duty-free de minimis treatment for imports under $800 has been suspended for all countries since 29 August 2025, so commercial shipments now require a customs entry and payment of applicable duty regardless of value.

A US shipment can therefore no longer be treated as a small parcel exempt from duty. Every entry needs an importer of record and a customs bond, and duty together with MPF and HMF is assessed on that entry.

Yes. Clearing goods into the United States requires an importer of record and a customs bond covering the entry, and the position is confirmed before booking. Where a compliant arrangement exists we quote DDP; where it does not, we quote DDU.

A customs bond is a financial guarantee to CBP rather than an insurance policy, and it can be continuous or single-entry. The quotation states which party imports and what the DDP price includes, so the responsibility is visible before the cargo ships.

Yes. We deliver to Amazon FBA and AWD warehouses, third-party fulfilment centres, commercial premises and residential addresses across all 50 states, provided the delivery appointment and labelling requirements are met.

Marketplace deliveries need the shipment plan, labels and appointment in place before the truck arrives. Storage, waiting time or rescheduling charges raised by the facility fall outside the standard quoted scope, and residential or remote addresses are confirmed before dispatch.

Solid-wood packaging must be ISPM 15 treated — heat treated or methyl-bromide fumigated — and stamped with the IPPC mark; non-compliant wood is a standard rejection and delay cause. Seasonal stink bug measures apply to targeted goods and containers in the risk season, Khapra beetle measures apply to high-risk plant products and containers, imported food is inspected under the food inspection scheme, and plant products are assessed against the biosecurity import conditions. Allow roughly seven extra days when a tailgate inspection is ordered.

Solid-wood packaging must be ISPM 15 treated and stamped, seasonal stink bug and Khapra beetle measures apply to targeted cargo, and a tailgate inspection adds about seven days.

The import declaration is made by the importer — the owner of the goods — or by a licensed customs broker acting as their agent, and the Border Force does not complete the declaration on an importer’s behalf. Where the buyer is not an Australian entity, we confirm the compliant import arrangement before quoting a duty-paid scope, and we confirm whether the goods need an import declaration or fall under the AUD 1,000 low-value treatment.

The importer or a licensed customs broker acting as agent files the declaration; where the buyer is not an Australian entity we confirm the compliant arrangement before quoting duty-paid.