Scope facts
| Channel confirmation | DDP depends on the destination permitting the import arrangement; if you specify a channel we confirm it can support that arrangement before it is quoted. |
What does this cover?
The delivery scope decides who is responsible for what. Each scope below states the steps included, the steps that remain with you, the charges that can arise and the point at which responsibility transfers.
Who is this for?
- Buyers without their own customs team or importing entity
- First-time importers who want one stated delivered price
- Multi-supplier shipments that need a single delivered scope
- E-commerce sellers replenishing to an FBA, AWD or third-party warehouse
- Customers who want the duty and clearance work handled end to end
What is included in the service?
- China pickup and consolidation where the scope includes it
- Export declaration
- International transport by the confirmed mode
- Destination import clearance under the confirmed arrangement
- Duty and tax for the declared goods
- Delivery to the agreed address
What do you need from us to quote?
- Product name, material, use and photographs
- Declared value with currency and any brand detail
- Piece count, gross weight, volume and dimensions
- China origin or supplier address
- Destination country, city, full address, postcode and address type
- Whether the consignee can act as importer of record if the destination requires it
- Any battery, liquid, powder, magnet or regulated attribute
Who is responsible for what?
| Scope | Company | Customer | Responsibility transfers |
|---|---|---|---|
| DDP — double clearance, duty paid |
|
| Responsibility passes on delivery and signature at the agreed address, on the terms stated in the confirmed quotation. |
What does the quotation cover?
The quotation states the total for the scope described in it. It is built from the cargo data, the origin and destination, the transport mode and the delivery scope agreed at that time.
What is included?
- China pickup and export handling as quoted
- International transport by the confirmed mode
- Destination import clearance under the confirmed arrangement
- Duty and tax for the declared goods as stated
- Delivery to the agreed address
What is not included?
- Customs revaluation where the declared value is not accepted
- Inspection, storage or quarantine costs at either customs point
- Remote-area delivery outside the quoted area
- Unloading equipment or labour at the destination
- Cargo insurance unless stated
What might cost extra?
- Remote or difficult-access delivery beyond the standard service area
- Customs inspection, holds or revaluation at either end
- Storage where cargo cannot be dispatched inside the agreed free period
- Detention and demurrage when a container or vehicle is held beyond free time
- Oversized, overweight or special loading equipment
- Cargo that arrives without the documents required for the confirmed route
- Special cargo approved after review but requiring extra handling or documentation
- Address change, re-delivery or a failed delivery appointment after dispatch
- Peak-season or fuel surcharges applied by the carrier
- Duty or tax reassessment where customs does not accept the declared value
Freight rates and space change with the market, so each quotation carries its own validity period. Once it expires, or if the rate or space changes before booking, the price is reconfirmed before dispatch.
Cargo is weighed and measured after it reaches the warehouse. If the piece count, weight, volume, packing, cargo attributes or delivery address differ from the original inquiry, the charge is recalculated and sent to you for confirmation before payment and dispatch.
How long does each stage take?
- Pickup and receiving: 1-3 days for collection, plus 2-5 days at origin if consolidating
- Export declaration: 1-2 days
- International transit: 25-35 days by sea to the Gulf and the Americas, 4-12 days by air, 2-7 by express
- Import clearance and duty: 2-5 days once the documents are complete; duty and tax are settled within our scope
- Final delivery: 1-3 days in most destination cities, longer inland or remote
Typical ranges, not commitments. Each one is reconfirmed when the booking is placed.
What must be confirmed before booking?
- DDP availability depends on the destination country, the commodity and whether a compliant import arrangement can be put in place for that shipment.
- The importer of record is confirmed per shipment. It may be arranged through a reviewed destination partner, or it may need to be your own importing entity.
- Every DDP quotation states the import arrangement, the duty and tax position, the delivery area and the charges that are included and excluded.
- Customs revaluation, inspection, remote delivery, unloading requirements and special cargo can fall outside the quoted DDP scope and are confirmed separately.
- A vague "all-in tax included" price is not offered where the commodity, value or destination cannot be lawfully declared on that basis.
What mistakes should we avoid?
- Assuming DDP works for every country and every commodity
- Treating an all-in price as covering customs revaluation or inspection
- Not declaring the address type, then finding that delivery is remote
- Declaring a value that does not match the commercial invoice