What was the requirement?
The customer had no capability to complete import clearance in Indonesia, and the cargo was damage-sensitive, so a port-to-port rate would have left the hardest part of the shipment with the buyer.
What did the customer need?
- Handle import clearance and duty on the buyer's behalf
- Protect fragile tiles through loading and transit
- Deliver to the project address rather than to a port
What was the plan?
The shipment moved on a double-clearance, duty-paid, door-delivered scope, so all destination customs formalities and taxes were handled by Honour Ocean and the container was delivered to the project address.
What was the timeline?
- Scope confirmation: DDP door delivery confirmed so the buyer would not need a customs presence in Indonesia.
- Export and ocean transit: Loaded and shipped as a full container with the tiles secured for transit.
- Import clearance and duty: Destination clearance and duty settled under the confirmed DDP scope.
- Door delivery: Delivered to the project address.
What was the result?
Departed 19 December and arrived 25 December, six days end to end, and the customer has shipped with Honour Ocean repeatedly since.
Verified figures
- FCL
- DDP
- 6 days
Customer identity and commercial details are anonymized unless publication was explicitly authorized. Reviewed by Helen Peng · 2026-09-16.